Tech-Savvy Mobile Retail Associate — Growth & Stock Benefits

T-MOBILE USA, Inc.; Villa Heights (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology and service options, and guide shoppers through the path to a new plan or device.

You will build product knowledge, use digital tools, and contribute to a seamless customer journey while developing skills in communication and sales. The role requires a High School diploma, at least 6 months in customer service or sales, and a willingness to learn.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Tools

Digital tools

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology and service options, and guide shoppers through the path to a new plan or device.

You will build product knowledge, use digital tools, and contribute to a seamless customer journey while developing skills in communication and sales. The role requires a High School diploma, at least 6 months in customer service or sales, and a willingness to learn.