Tech-Savvy Retail Associate: Personal Tech & Plans

T-Mobile; Bellingham (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Employee stock grants / stock purchase

Paid time off and holidays

Parental leave and family benefits

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engage customers, and recommend technology and service plans in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools to demonstrate coverage and features, and delivering a personalized shopping experience that drives satisfaction and loyalty. The position requires excellent communication, problem-solving, and teamwork, with training provided within the first 90 days and

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment. (Preferred).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations, engage customers, and recommend technology and service plans in a fast-paced store environment.

The role emphasizes building product knowledge, using digital tools to demonstrate coverage and features, and delivering a personalized shopping experience that drives satisfaction and loyalty. The position requires excellent communication, problem-solving, and teamwork, with training provided within the first 90 days and