Mobile Tech & Plans Sales Associate

T-Mobile; Lakeland (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on customer service and technology solutions in a fast-paced environment. You’ll build product knowledge, demonstrate plans and features, and guide customers through their shopping journey while developing skills in digital tools and service recommendations.

The position emphasizes customer satisfaction, strong communication, and teamwork, with comprehensive benefits and opportunities for growth within a national retailer network.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Associate role focused on customer service and technology solutions in a fast-paced environment. You’ll build product knowledge, demonstrate plans and features, and guide customers through their shopping journey while developing skills in digital tools and service recommendations.

The position emphasizes customer satisfaction, strong communication, and teamwork, with comprehensive benefits and opportunities for growth within a national retailer network.