Tech-Savvy Retail Associate — Earn, Grow, Help Customers

T-Mobile USA, Inc.; Squire (WV); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Stock purchase plan

401(k)

Paid time off

12 paid holidays

Healthcare benefits

Employee discounts

Job summary

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist shoppers throughout their journey. The ideal candidate is starting with strong communication and customer service skills, willing to learn digital tools and sales techniques, and ready to contribute to a high-energy team that strives for exceptional

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Ability to learn and use digital tools for product demonstrations.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! This role supports retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and assist shoppers throughout their journey. The ideal candidate is starting with strong communication and customer service skills, willing to learn digital tools and sales techniques, and ready to contribute to a high-energy team that strives for exceptional