Retail Tech & Service Associate

T-Mobile USA, Inc.; Feura Bush (NY); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid time off

Paid holidays

Tuition assistance

Job summary

At T-Mobile USA, Inc., we invest in you through a comprehensive Total Rewards package and a strong culture of growth. This role supports retail operations by engaging customers, demonstrating technology solutions, and guiding shoppers through their journey with in-store expertise and teamwork.

You will build product knowledge, participate in training, and collaborate with colleagues to ensure a seamless customer experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Engaging People

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc., we invest in you through a comprehensive Total Rewards package and a strong culture of growth. This role supports retail operations by engaging customers, demonstrating technology solutions, and guiding shoppers through their journey with in-store expertise and teamwork.

You will build product knowledge, participate in training, and collaborate with colleagues to ensure a seamless customer experience.