Tech-Savvy Retail Associate – Growth & Stock Perks

T-Mobile; Greenville (SC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) and stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is hiring for a role in retail operations focused on helping customers with technology and service needs. The position develops product knowledge, demonstrates solutions, and guides customers through their shopping journey to build satisfaction and loyalty.

The role emphasizes digital tool usage, effective communication, and collaboration across teams, with ongoing training and opportunities for advancement within a dynamic retail environment.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in Retail environment preferred.
• Strong communication, problem-solving and customer service skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a role in retail operations focused on helping customers with technology and service needs. The position develops product knowledge, demonstrates solutions, and guides customers through their shopping journey to build satisfaction and loyalty.

The role emphasizes digital tool usage, effective communication, and collaboration across teams, with ongoing training and opportunities for advancement within a dynamic retail environment.