Tech-Savvy Mobile Retail Associate - Growth & Benefits

T-Mobile; Lancaster (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical, dental and vision insurance

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey in a fast-paced environment.

The position emphasizes customer satisfaction, digital tool usage, and strong product knowledge to drive loyalty while offering competitive pay and benefits. This role supports general sales and customer service goals across channels.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Must be 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs. You will build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey in a fast-paced environment.

The position emphasizes customer satisfaction, digital tool usage, and strong product knowledge to drive loyalty while offering competitive pay and benefits. This role supports general sales and customer service goals across channels.