Mobile Retail Associate - Tech Sales & Customer Care

T-Mobile; Culver City (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

medical

dental

vision insurance

flexible spending account

401(k)

employee stock grants

employee stock purchase plan

paid time off

up to 12 paid holidays - about 4 weeks

paid parental and family leave

family building benefits

back-up care

enhanced family support

childcare subsidy

tuition assistance

college coaching

short- and long-term disability

voluntary AD&D coverage

voluntary accident coverage

voluntary life insurance

voluntary disability insurance

voluntary long-term care insurance

mobile service & home internetDiscount

pet insurance

access to commuter and transitPrograms

Job summary

At T-Mobile, roles in retail operations focus on assisting customers with technology and service needs in a fast-paced shopping environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their journey while developing skills in digital tools and customer service.

Successful candidates engage in training, deliver personalized recommendations, and collaborate across channels to ensure a seamless experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Change agility, communication, customer problem solving, customer service, engaging people, multitasking, sales and teamwork are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience (Retail)

Job description

At T-Mobile, roles in retail operations focus on assisting customers with technology and service needs in a fast-paced shopping environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their journey while developing skills in digital tools and customer service.

Successful candidates engage in training, deliver personalized recommendations, and collaborate across channels to ensure a seamless experience.