Tech-Savvy Retail Associate: Customer Solutions & Sales

T-Mobile; Humboldt (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Healthcare benefits

Job summary

T-Mobile USA, Inc. hires for a retail associate role focused on delivering personalized technology and service solutions in a fast-paced environment.

The position emphasizes developing product knowledge, utilizing digital tools, and training across retail processes to enhance the customer shopping journey. Base pay starts at $18/hour with $5/hour training pay, and all employees have access to benefits and stock programs.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. hires for a retail associate role focused on delivering personalized technology and service solutions in a fast-paced environment.

The position emphasizes developing product knowledge, utilizing digital tools, and training across retail processes to enhance the customer shopping journey. Base pay starts at $18/hour with $5/hour training pay, and all employees have access to benefits and stock programs.