Mobile Tech Sales Associate – Customer Solutions

T-MOBILE USA, Inc.; Leawood (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Health benefits

Job summary

T-Mobile USA, Inc. is seeking a retail associate to help customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

The role emphasizes customer service, digital tools, and service-plan recommendations, with comprehensive training. Benefits include competitive pay, stock opportunities, 401(k), health coverage, paid time off and growth opportunities within the company.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

6 months of customer service and/or sales experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a retail associate to help customers with technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and guide shoppers through their journey.

The role emphasizes customer service, digital tools, and service-plan recommendations, with comprehensive training. Benefits include competitive pay, stock opportunities, 401(k), health coverage, paid time off and growth opportunities within the company.