Mobile Retail Sales Specialist — Tech & Service Solutions

T-MOBILE USA, Inc.; Council Bluffs (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Tuition assistance

College coaching

Short- and long-term disability

Voluntary life insurance

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate in retail operations. You will engage customers, explain features, and recommend service plans while building product knowledge in a fast-paced environment.

You'll train on wireless technology, use digital tools to show coverage and plans, and collaborate with teammates to ensure a seamless shopping experience. Competitive pay starts at $18/hour with training pay and potential incentives; full benefits and stock opportunities are included.

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in a retail environment preferred.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate in retail operations. You will engage customers, explain features, and recommend service plans while building product knowledge in a fast-paced environment.

You'll train on wireless technology, use digital tools to show coverage and plans, and collaborate with teammates to ensure a seamless shopping experience. Competitive pay starts at $18/hour with training pay and potential incentives; full benefits and stock opportunities are included.