Mobile Retail Sales & Tech Solutions Specialist

T-MOBILE USA, Inc.; San Gabriel (CA); On-site; USD 41,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Family leave benefits

Mobile service discounts

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will use digital tools to show network coverage and benefits, and you will learn products, services, and processes through training.

The role emphasizes building customer relationships, achieving training goals, and contributing to a seamless customer journey. Compensation includes base pay with incentives and stock opportunities.

Qualifications

• High School Diploma or GED required; 6 months retail customer service/sales preferred.
• Strong communication, problem solving, and multitasking abilities required.
• Willingness to learn and work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Participate in other duties and projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to assist customers with technology and service needs in a fast-paced retail environment. You will use digital tools to show network coverage and benefits, and you will learn products, services, and processes through training.

The role emphasizes building customer relationships, achieving training goals, and contributing to a seamless customer journey. Compensation includes base pay with incentives and stock opportunities.