Tech-Savvy Retail Associate – Growth & Benefits

T-Mobile; Jamestown (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Initial training pays hourly, with potential progression to Mobile Expert and incentives; employees have access to comprehensive benefits and stock programs.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced setting. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey while developing skills in customer interaction and digital tool usage.

Initial training pays hourly, with potential progression to Mobile Expert and incentives; employees have access to comprehensive benefits and stock programs.