Tech-Savvy Retail Associate — Customer Solutions Expert

T-MOBILE USA, Inc.; Yakima (WA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

The role focuses on building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey in-store. The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service and/or sales experience in retail.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Engaging people

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support retail operations by engaging customers and guiding their technology and service needs in a fast-paced environment.

The role focuses on building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey in-store. The position emphasizes developing skills in customer interaction, digital tool usage, and service plan recommendations, with success measured by customer satisfaction and knowledge