Tech-Savvy Retail Associate: Customer Solutions & Growth

T-Mobile; Carlsbad (NM); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grant

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and using digital tools to explain network coverage and service plans while delivering an exceptional shopping experience. Training is provided to grow skills and unlock career opportunities within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.
• Likeability, communication, and problem-solving skills are essential for success.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by engaging customers and guiding them through their technology and service needs in a fast-paced environment.

The role emphasizes building product knowledge, demonstrating technology solutions, and using digital tools to explain network coverage and service plans while delivering an exceptional shopping experience. Training is provided to grow skills and unlock career opportunities within the company.