Tech-Savvy Retail Associate: Customer Solutions

T-Mobile; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Stock Purchase Plan

Paid Time Off

Holidays

Job summary

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment, focusing on friendly service and accurate information. You will develop product knowledge and assist customers throughout their shopping journey.

Expect opportunities to demonstrate solutions, use digital tools, and collaborate with team members to ensure a smooth experience that drives satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• At least 6 months of customer service or sales experience preferred.
• Ability to learn and use digital tools and sales systems.

Responsibilities

• Develop proficiency in customer service and sales to deliver tailored technology solutions.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Perform other duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma or GED

6 months customer service or sales experience

Job description

T-Mobile is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment, focusing on friendly service and accurate information. You will develop product knowledge and assist customers throughout their shopping journey.

Expect opportunities to demonstrate solutions, use digital tools, and collaborate with team members to ensure a smooth experience that drives satisfaction and loyalty.