Tech-Savvy Retail Associate — Elevate Customer Experience

T-Mobile; Hood River (OR); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is recruiting for a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, with ongoing training and a base pay plus incentives. This role emphasizes customer satisfaction and teamwork within a dynamic retail environment.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred.
• Retail environment experience preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is recruiting for a Mobile Associate to support retail operations, helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate technology solutions, and guide customers through their shopping journey, with ongoing training and a base pay plus incentives. This role emphasizes customer satisfaction and teamwork within a dynamic retail environment.