Tech-Savvy Retail Associate — Customer-First Sales

T-MOBILE USA, Inc.; Redmond (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Stock grant

401(k) plan

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will help customers with technology needs, explain service plans, and demonstrate products to drive satisfaction and sales.

Develop strong product knowledge, use digital tools, complete trainings, and collaborate with teammates to deliver a seamless shopping experience. Eligible employees receive competitive pay, stock grants, and a broad benefits package.

Qualifications

• High school diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Passionate customer advocate with strong teamwork and communication skills.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations in a fast-paced store environment. You will help customers with technology needs, explain service plans, and demonstrate products to drive satisfaction and sales.

Develop strong product knowledge, use digital tools, complete trainings, and collaborate with teammates to deliver a seamless shopping experience. Eligible employees receive competitive pay, stock grants, and a broad benefits package.