Tech-Savvy Retail Associate

T-Mobile; Santa Ana (CA); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Annual Stock Grant

Job summary

T-Mobile in Santa Ana, CA seeks a Mobile Associate to help customers with devices and services in a fast-paced retail environment. You will learn products, demonstrate network coverage, and build relationships through friendly service.

The role requires a High School Diploma and at least 6 months in customer service or sales; you will complete training, work well with others, and have opportunities for growth, with a comprehensive benefits package and incentive programs.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile in Santa Ana, CA seeks a Mobile Associate to help customers with devices and services in a fast-paced retail environment. You will learn products, demonstrate network coverage, and build relationships through friendly service.

The role requires a High School Diploma and at least 6 months in customer service or sales; you will complete training, work well with others, and have opportunities for growth, with a comprehensive benefits package and incentive programs.