Mobile Sales Associate — In-Store Tech & Service Pro

T-Mobile; Santa Ana (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k) plan

Money coaching

Job summary

T-Mobile in Santa Ana, CA is hiring Mobile Associates to support retail operations by helping customers with devices and service solutions. You will engage customers, demonstrate network coverage, and use digital tools to communicate product benefits in a fast-paced environment.

Starting pay is $19.50 per hour with an additional $5.00 per hour during training. After completing training and promotion to Mobile Expert, you may be eligible for an annual incentive target of $18,000.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands‑on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile in Santa Ana, CA is hiring Mobile Associates to support retail operations by helping customers with devices and service solutions. You will engage customers, demonstrate network coverage, and use digital tools to communicate product benefits in a fast-paced environment.

Starting pay is $19.50 per hour with an additional $5.00 per hour during training. After completing training and promotion to Mobile Expert, you may be eligible for an annual incentive target of $18,000.