Mobile Tech & Sales Associate

T-Mobile; Moorhead (MN); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey while developing skills in digital tools and service plan recommendations. The role requires a high school diploma and at least six months of customer service or sales experience (retail preferred).

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate solutions, and guide customers along their shopping journey while developing skills in digital tools and service plan recommendations. The role requires a high school diploma and at least six months of customer service or sales experience (retail preferred).