Tech-Savvy Retail Advisor — Customer Solutions

T-MOBILE USA, Inc.; Flowood (MS); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. in Flowood, MS is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations. Applicants must be at least 18 and legally eligible to work in the United States, with 6 months of customer service or sales in retail

Qualifications

• High School Diploma or GED is required.
• Six months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to customers.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Support additional duties or projects as assigned by management.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Problem Solving

Engaging People

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Flowood, MS is seeking Mobile Associates to assist customers with technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey.

The role emphasizes customer interaction, digital tool usage, and service-plan recommendations. Applicants must be at least 18 and legally eligible to work in the United States, with 6 months of customer service or sales in retail