Mobile Tech Solutions Advisor

T-MOBILE USA, Inc.; McAllen (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate options, and guide customers through their shopping journey to improve satisfaction.

Role emphasizes customer interactions, digital tool usage, and service plan recommendations, with training provided to grow skills across channels and retail processes.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Problem solving

Engaging people

Multitasking

Teamwork

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will build product knowledge, demonstrate options, and guide customers through their shopping journey to improve satisfaction.

Role emphasizes customer interactions, digital tool usage, and service plan recommendations, with training provided to grow skills across channels and retail processes.