Mobile Retail Expert — Growth, Stock & Benefits

T-Mobile; Flowood (MS); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile in Flowood, MS is seeking a Mobile Associate to support retail operations by assisting customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey.

The role includes training and development, with progression to the Mobile Expert role and an annual incentive target. Full-time and part-time benefits reflect the One Team culture at T-Mobile.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service and/or sales experience

Job description

T-Mobile in Flowood, MS is seeking a Mobile Associate to support retail operations by assisting customers with technology and service solutions in a fast-paced environment. You will build product knowledge, demonstrate technology solutions, and help customers throughout their shopping journey.

The role includes training and development, with progression to the Mobile Expert role and an annual incentive target. Full-time and part-time benefits reflect the One Team culture at T-Mobile.