Mobile Retail Advisor – Tech Solutions & Stock Grants

T-Mobile; Broken Arrow (OK); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Paid holidays

Stock purchase plan

Mobile service discounts

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting, building product knowledge and guiding shoppers through their journey. You will learn and demonstrate solutions while delivering exceptional service.

Strong communication, problem solving, and teamwork are essential as you help customers and participate in ongoing training. Competitive benefits and a path to incentives are offered.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting, building product knowledge and guiding shoppers through their journey. You will learn and demonstrate solutions while delivering exceptional service.

Strong communication, problem solving, and teamwork are essential as you help customers and participate in ongoing training. Competitive benefits and a path to incentives are offered.