Tech-Savvy Retail Advisor

T-MOBILE USA, Inc.; Town of Tomah (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental & Family Leave

Tuition Assistance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Training pays hourly, with a $1,000 sign-on bonus, and potential eligibility for an annual incentive plus stock grants. Join a team focused on delivering exceptional customer experiences.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting. You will develop product knowledge, demonstrate solutions, and guide customers through their shopping journey.

Training pays hourly, with a $1,000 sign-on bonus, and potential eligibility for an annual incentive plus stock grants. Join a team focused on delivering exceptional customer experiences.