Tech-Savvy Retail Associate | Training Pay & Benefits

tmobile; Hammond (IN); On-site; USD 57,308,000 - 74,390,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Stock grants

Stock purchase plan

Paid time off

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering a personalized experience. Key focus areas include using digital tools to explain plans and coverage, collaborating with teammates, completing required training, and contributing to a positive,

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and customer service skills required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Multitasking

Engaging People

Change Agility

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by helping customers choose technology and service solutions in a fast-paced store environment.

You will build product knowledge, demonstrate features, and guide customers through their shopping journey while delivering a personalized experience. Key focus areas include using digital tools to explain plans and coverage, collaborating with teammates, completing required training, and contributing to a positive,