Retail Tech Advisor — Customer Solutions & Growth

T-MOBILE USA, Inc.; Lancaster (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Stock grants

401(k)

Health insurance

Job summary

T-Mobile USA, Inc. is seeking Customer-Oriented Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate network features and plans, and guide customers throughout their shopping journey while sharpening skills in service delivery and digital tools.

We offer competitive pay, on-the-job training, stock grants, a 401(k) plan, and comprehensive benefits to support you and your family.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized tech solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer Service

Sales

Communication

Teamwork

Engaging People

Multitasking

Change Agility

Customer Problem Solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Customer-Oriented Mobile Associates to support retail operations by helping customers with technology and service needs in a fast-paced setting.

You will build product knowledge, demonstrate network features and plans, and guide customers throughout their shopping journey while sharpening skills in service delivery and digital tools.

We offer competitive pay, on-the-job training, stock grants, a 401(k) plan, and comprehensive benefits to support you and your family.