Mobile Tech & Service Advisor

T-Mobile; Fort Worth (TX); Hybrid; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey to meet needs.

Role emphasizes customer interaction, digital tool usage, and learning retail processes. Eligible for training pay initially and possible incentives, with opportunities for promotion and stock grants.

Qualifications

• High School Diploma/GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Change agility, strong communication, customer service, problem solving, and teamwork are required.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Engaging people

Teamwork

Age 18+

Authorized to work in US

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate role in a fast-paced retail environment. You will engage customers, demonstrate technology and service options, and guide shoppers through their journey to meet needs.

Role emphasizes customer interaction, digital tool usage, and learning retail processes. Eligible for training pay initially and possible incentives, with opportunities for promotion and stock grants.