Mobile Tech Advisor — Customer Solutions & Sales

T-Mobile; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Health insurance

Annual stock grants

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology, and guide shoppers through service options in a fast-paced store setting.

You will build product knowledge, use digital tools, and participate in on-the-job training while supporting teammates to deliver a seamless customer experience. This role includes competitive pay and access to extensive benefits.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a Retail environment preferred.
• Must be legally eligible to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, demonstrate technology, and guide shoppers through service options in a fast-paced store setting.

You will build product knowledge, use digital tools, and participate in on-the-job training while supporting teammates to deliver a seamless customer experience. This role includes competitive pay and access to extensive benefits.