Tech-Savvy Mobile Specialist - Customer Experience

T-Mobile; Ewa Beach (HI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Job summary

T-Mobile USA, Inc. in Hawaii is seeking a Mobile Associate to support retail operations. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey with strong product knowledge and digital-tool usage.

Starting hourly pay is $20.50 plus $5 training pay, with on-the-job training within 90 days and potential annual incentives up to $18,000 for full-time status. Benefits include stock grants, 401(k), and comprehensive coverage.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Hawaii is seeking a Mobile Associate to support retail operations. You will engage customers, demonstrate technology solutions, and guide shoppers through their journey with strong product knowledge and digital-tool usage.

Starting hourly pay is $20.50 plus $5 training pay, with on-the-job training within 90 days and potential annual incentives up to $18,000 for full-time status. Benefits include stock grants, 401(k), and comprehensive coverage.