Mobile Expert: Tech-Savvy Customer Solutions Pro

T-Mobile; Clinton (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, develop product knowledge, demonstrate technology solutions, and guide shoppers through their service options.

The role offers hourly pay of $19.50–$20 plus $5 training pay, a $18,000 annual incentive target, stock grants, an employee stock purchase plan, and comprehensive benefits. Applicants must have a High School Diploma and 6 months of customer service or sales experience; travel is

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Mobile Associate to engage customers in a fast-paced retail environment, develop product knowledge, demonstrate technology solutions, and guide shoppers through their service options.

The role offers hourly pay of $19.50–$20 plus $5 training pay, a $18,000 annual incentive target, stock grants, an employee stock purchase plan, and comprehensive benefits. Applicants must have a High School Diploma and 6 months of customer service or sales experience; travel is