Mobile Tech & Service Advisor

T-MOBILE USA, Inc.; Pearl City (HI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Medical, dental and vision insurance

Paid time off and holidays

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. in Pearl City, Hawaii, is seeking a Retail Mobile Associate to assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and guide shoppers through the buying journey. The role emphasizes customer interaction, digital tool use, and service plan recommendations; success is measured by satisfaction, knowledge proficiency, and effective use of resources, with comprehensive benefits and stock grants for

Qualifications

• High School Diploma or GED required.
• 6 months customer service or sales experience in retail preferred.
• 18 years of age or older; legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Pearl City, Hawaii, is seeking a Retail Mobile Associate to assist customers with technology and service needs in a fast-paced environment.

You will build product knowledge, demonstrate features, and guide shoppers through the buying journey. The role emphasizes customer interaction, digital tool use, and service plan recommendations; success is measured by satisfaction, knowledge proficiency, and effective use of resources, with comprehensive benefits and stock grants for