Mobile Tech & Customer Experience Specialist

T-Mobile; Presque Isle (ME); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and guiding service plans.

You’ll use digital tools, learn wireless innovations, and contribute to a seamless shopping experience while growing sales and customer satisfaction. Compensation includes hourly base pay of $18 with $5 training pay, plus eligibility for a $18,000 annual incentive and a full benefits package; all employees are eligible for stock grants and

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Sales

Communication

Multitasking

Teamwork

Change Agility

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to assist customers in a fast-paced retail environment, building product knowledge and guiding service plans.

You’ll use digital tools, learn wireless innovations, and contribute to a seamless shopping experience while growing sales and customer satisfaction. Compensation includes hourly base pay of $18 with $5 training pay, plus eligibility for a $18,000 annual incentive and a full benefits package; all employees are eligible for stock grants and