Mobile Tech & Customer Experience Associate

T-Mobile; Honolulu (HI); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Family building benefits

Tuition assistance

Transit programs

Job summary

T-Mobile USA, Inc. in Honolulu is hiring a Mobile Associate to engage customers and guide their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with on-the-job training, eligibility for bonuses and stock grants, and a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience (Preferred) in a Retail environment.
• Relocation and sign-on terms described for internal and external candidates.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Also responsible for other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Honolulu is hiring a Mobile Associate to engage customers and guide their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and help customers throughout their shopping journey.

The role emphasizes customer service, digital tool usage, and teamwork, with on-the-job training, eligibility for bonuses and stock grants, and a comprehensive benefits package.