Tech-Savvy Mobile Sales Associate

T-Mobile; Fort Wayne (IN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Grant

Paid Time Off

Job summary

At T-Mobile USA, Inc., a leading wireless provider, this role supports retail operations by engaging customers and guiding them through technology and service offerings in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The position emphasizes communication, problem solving, and strong customer service while leveraging digital tools to explain plans and features. Training is provided.

Qualifications

• Change agility is required.
• Excellent communication skills are essential.
• Strong customer problem solving abilities required.
• Customer service experience is essential.
• Ability to engage people and build rapport is important.
• Ability to multitask in a fast paced retail environment.
• Sales skills and a customer-first mindset are key.
• Teamwork orientation is required to collaborate across channels.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

At T-Mobile USA, Inc., a leading wireless provider, this role supports retail operations by engaging customers and guiding them through technology and service offerings in a fast-paced store setting. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

The position emphasizes communication, problem solving, and strong customer service while leveraging digital tools to explain plans and features. Training is provided.