Mobile Sales Associate - Tech & Customer Solutions

T-MOBILE USA, Inc.; Grants Pass (OR); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

At T-Mobile USA, Inc., Mobile Associate role supports retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to tailor plans and devices.

Your success will be measured by customer satisfaction, product knowledge, and effective use of digital tools, with training and advancement opportunities available within a supportive team.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in Retail is preferred.
• Must be legally authorized to work in the United States.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Use digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to learn retail processes and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Perform additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork

Eligibility to work in US

Education

High School Diploma/GED (Required)

6 months customer service/sales in Retail (Preferred)

Job description

At T-Mobile USA, Inc., Mobile Associate role supports retail operations by helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers through their shopping journey to tailor plans and devices.

Your success will be measured by customer satisfaction, product knowledge, and effective use of digital tools, with training and advancement opportunities available within a supportive team.