Mobile Tech Sales Associate - Growth & Stock Benefits

T-MOBILE USA, Inc.; Crescent City (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a retail associate to engage customers, explain technology and service plans, and guide shoppers through their journey. The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience.

You will complete required training, collaborate with teammates across channels, and contribute to store goals while fostering loyalty and satisfaction among customers.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Communication

Sales

Problem solving

Engaging people

Multitasking

Teamwork

Change agility

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a retail associate to engage customers, explain technology and service plans, and guide shoppers through their journey. The role emphasizes building product knowledge, using digital tools, and delivering a great customer experience.

You will complete required training, collaborate with teammates across channels, and contribute to store goals while fostering loyalty and satisfaction among customers.