Mobile Tech & Service Associate - Growth, Training & Stock

T-MOBILE USA, Inc.; Champaign (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Annual holidays

Job summary

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose technology and service plans in a fast-paced environment. You will learn product features, demonstrate capabilities, and guide customers through their shopping journey.

The role requires strong communication, problem solving, and teamwork, with 6 months of customer service or sales experience preferred. High School Diploma required.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring Mobile Associates to support retail operations by helping customers choose technology and service plans in a fast-paced environment. You will learn product features, demonstrate capabilities, and guide customers through their shopping journey.

The role requires strong communication, problem solving, and teamwork, with 6 months of customer service or sales experience preferred. High School Diploma required.