Mobile Retail Sales Associate — Tech Solutions & Growth

T-Mobile US Inc.; Glendale (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction and loyalty.

Qualifications

• High School Diploma or GED required.
• Retail or customer service experience preferred (6 months).

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Mobile Associate to support retail operations by engaging customers and guiding their technology and service choices in a fast-paced environment.

You will build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey, while developing skills in customer interaction, digital tool usage, and service plan recommendations. The role emphasizes customer satisfaction and loyalty.