Tech-Savvy Customer Support Specialist (No Sales)

Atos; Fargo (ND); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical and dental benefits

401K match

Casual dress code

Company events with food

Recreational break room

Job summary

Atos is seeking a customer service representative in Fargo, North Dakota to handle inbound retail client telephone calls and assist customers by solving their issues. This position entails documenting calls, performing troubleshooting, and ensuring a positive experience for every client.

Candidates must be at least 18 years old with a high school diploma or GED, and prior experience in customer service is a plus. Paid training and various benefits, including medical and dental insurance, will be provided.

Qualifications

• Must attend all training classes starting October 7th.
• Must be 18 years old.
• Previous help desk/call center or phone support experience helpful.
• Reliable and punctual.

Responsibilities

• Field inbound retail client calls and resolve issues.
• Document support calls according to procedures.
• Maintain a professional attitude during calls.
• Perform data entry and troubleshoot issues.

Skills

Customer service experience

Troubleshooting skills

Ability to multi-task

Technical aptitude

Education

High school diploma or GED

Job description

Atos is seeking a customer service representative in Fargo, North Dakota to handle inbound retail client telephone calls and assist customers by solving their issues. This position entails documenting calls, performing troubleshooting, and ensuring a positive experience for every client.

Candidates must be at least 18 years old with a high school diploma or GED, and prior experience in customer service is a plus. Paid training and various benefits, including medical and dental insurance, will be provided.