Help Desk Tech

Ingeus via Alexander Mann Solutions; Fargo (ND); On-site; USD 40,000 - 55,000; Full time

Job summary

Ingeus via Alexander Mann Solutions is looking for an IT Desktop Support Specialist in Fargo, North Dakota. The role involves ensuring proper computer operation, troubleshooting client issues, and delivering excellent customer service. Ideal candidates will have a High School Diploma or GED along with at least 1 year of customer service experience.

This is a full-time position with variable hours and requires weekend availability. Strong communication skills and laptop proficiency are essential for success in this role.

Qualifications

• Minimum 1 year of customer service experience.
• Willingness to work on weekends.
• Ability to speak and write clearly.

Responsibilities

• Ensure proper computer operation for end users.
• Troubleshoot and resolve end-user help requests.
• Interact with IT team to diagnose and resolve issues.

Skills

Problem Solving

Help Desk Experience

Verbal Communication

Customer Service

PC Proficiency

Education

High School Diploma or GED

2-year technical degree or similar experience

Job description

Atos is an IT services corporation with one of the biggest leaders in digital services with annual revenue of 12 billion and close to 100,000 employees in 72 countries, serving a global client base. They are a worldwide Information Technology Partner for the Olympic Games and specialize in hi‑tech services, unified communications, cloud, big data and cyber security services. We are looking for IT support technicians that are passionate about technology and want to be key individuals to help troubleshoot our clients.

Job Description

The IT Desktop Support Specialist’s primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end‑user help requests and application support. Problem resolution may involve the use of diagnostic and help request tracking tools, and may require in‑person, hands‑on help at the desktop level. The candidate may be required to interact with other members of the IT team to diagnose and resolve unique problems and may be asked to assist in the maintenance and testing of network, servers and/or associated equipment.

Qualifications

Duties and Tasks / Essential Functions

• Deliver service and support to end‑users using automated call distribution phone software via remote connection or over the Internet.
• Gather customer information and determine the issue by evaluating and analyzing symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more.
• Follow standard processes and procedures.
• Redirect problems to appropriate resources.
• Accurately process and record call transactions using a computer and designated tracking software.
• Organize ideas and communicate oral messages appropriately to listeners and situations.
• Stay current with system information, changes and updates.

Skill and Knowledge Qualifications

• Ability to speak and write clearly and accurately.
• Demonstrated proficiency in typing and grammar.
• Knowledge of relevant software, computer applications and equipment.
• Knowledge of customer service principles and practices.
• Willingness to cooperate with others and work for the greater good.
• Multi‑tasking capabilities.
• Minimum 12 hours of weekend working availability on a Saturday or Sunday.

Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration. Other IT certification helpful but not required.

Conditions

• Must be able to sit for long periods of time.
• Position requires use of headset / microphone.

Required Education

High School Diploma or GED, 2‑year technical degree or similar experience.

Required Experience

1 year Customer Service.

Location

Fargo, North Dakota

Job Type

Full Time

Hours

Variable