Desktop Support Specialist – IT Helpdesk

Ingeus via Alexander Mann Solutions; Fargo (ND); On-site; USD 40,000 - 55,000; Full time

Job summary

Ingeus via Alexander Mann Solutions is looking for an IT Desktop Support Specialist in Fargo, North Dakota. The role involves ensuring proper computer operation, troubleshooting client issues, and delivering excellent customer service. Ideal candidates will have a High School Diploma or GED along with at least 1 year of customer service experience.

This is a full-time position with variable hours and requires weekend availability. Strong communication skills and laptop proficiency are essential for success in this role.

Qualifications

• Minimum 1 year of customer service experience.
• Willingness to work on weekends.
• Ability to speak and write clearly.

Responsibilities

• Ensure proper computer operation for end users.
• Troubleshoot and resolve end-user help requests.
• Interact with IT team to diagnose and resolve issues.

Skills

Problem Solving

Help Desk Experience

Verbal Communication

Customer Service

PC Proficiency

Education

High School Diploma or GED

2-year technical degree or similar experience

Job description

Ingeus via Alexander Mann Solutions is looking for an IT Desktop Support Specialist in Fargo, North Dakota. The role involves ensuring proper computer operation, troubleshooting client issues, and delivering excellent customer service. Ideal candidates will have a High School Diploma or GED along with at least 1 year of customer service experience.

This is a full-time position with variable hours and requires weekend availability. Strong communication skills and laptop proficiency are essential for success in this role.