Customer Service Representative

Atos; Fargo (ND); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid training

Medical and dental benefits

401K match

Casual dress code

Company events with food

Recreational break room

Job summary

Atos is seeking a customer service representative in Fargo, North Dakota to handle inbound retail client telephone calls and assist customers by solving their issues. This position entails documenting calls, performing troubleshooting, and ensuring a positive experience for every client.

Candidates must be at least 18 years old with a high school diploma or GED, and prior experience in customer service is a plus. Paid training and various benefits, including medical and dental insurance, will be provided.

Qualifications

• Must attend all training classes starting October 7th.
• Must be 18 years old.
• Previous help desk/call center or phone support experience helpful.
• Reliable and punctual.

Responsibilities

• Field inbound retail client calls and resolve issues.
• Document support calls according to procedures.
• Maintain a professional attitude during calls.
• Perform data entry and troubleshoot issues.

Skills

Customer service experience

Troubleshooting skills

Ability to multi-task

Technical aptitude

Education

High school diploma or GED

Job description

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin, veteran status, disability or other factors protected by law.

Job Description

• Responsible for fielding inbound retail client telephone calls and working with great customers to resolve issues.
• Thoroughly document support calls following established procedures and guidelines.
• Ability to navigate through various screens while talking with customers.
• Maintain a positive and professional attitude while on the phone.
• Multi‑task and perform data entry.
• Basic trouble‑shooting.
• No sales!!! We just help people fix problems!

Qualifications

• Must attend all training classes starting October 7th.
• Must be 18 years old.
• High school diploma or GED required.
• Previous hardware/software troubleshooting experience helpful.
• Previous help desk/call center or phone support experience helpful.
• Previous IT or Computer Science education and/or technical certifications a plus but not required.
• One to Two years of customer service work experience (phone or online support preferred).
• Ability to multi-task.
• Ability to work in a fast paced environment.
• Reliable and punctual.
• Strong technical aptitude.

Additional Information

• Paid, 10 days of classroom training.
• Opportunity to make incentives and bonus, as well as differential pay for some shifts.
• Advancement opportunity – All our Supervisors started as technicians!
• Full Benefits including Medical and Dental and 401K match!!
• Paid Time Off program and vacation time and holiday pay.
• Casual dress code. Blue Jeans welcome!!
• Celebrate birthdays and anniversaries.
• Office promos, i.e. We serve ice cream, pizza, and have cookouts, free soda on special occasions!
• Cool break room with TV, Game station, ping pong etc.

We are open 24 hours a day/7 days a week providing support 365 days a year. We offer multiple shifts based on company and employee’s needs. Flexibility to work any shift preferred, but not mandatory.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.