Customer Experience Specialist

Kedia Corporation; West Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Growth-oriented environment

Challenging job responsibilities

Job summary

A leading business services provider in West Fargo, ND, is seeking a Customer Service Representative. In this role, you will be responsible for assisting customers through various channels, ensuring their needs are met while providing an exceptional service experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Join this fast-paced, growth-oriented company and take the opportunity to thrive in a dynamic environment.

Qualifications

• Ability to actively listen and understand customer needs.
• Effective communication skills in speaking and writing.
• Strong problem-solving and critical thinking capabilities.

Responsibilities

• Provide detailed information about products or services.
• Keep accurate records of customer interactions.
• Resolve customer service or billing complaints efficiently.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Tools

Contact center software

Customer relationship management (CRM) software

Spreadsheet software

Job description

A leading business services provider in West Fargo, ND, is seeking a Customer Service Representative. In this role, you will be responsible for assisting customers through various channels, ensuring their needs are met while providing an exceptional service experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to customer satisfaction. Join this fast-paced, growth-oriented company and take the opportunity to thrive in a dynamic environment.