Technical Customer Support Specialist

North Dakota Ag Connection; North Dakota; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Paid time off

401(k)

Job summary

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team in North Dakota. You will assist customers with portal access, billing questions, and contract-related inquiries, while coordinating with multiple internal functions.

The role requires 1+ year in customer service/tech support, strong communication, and proficiency with MS Office. Some Spanish language ability is preferred, with extended hours possible.

Qualifications

• 1+ years in Customer Service and Technical Support.
• High School diploma or GED required.
• Strong written and verbal communication skills.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Onboarding & Portal Support: set up new customers and portal access; manage account changes.
• Contracting & Order Support: provide bids, price quotes, and contract guidance.
• Billing & Payments: inquiries about settlements, invoices, and reprinting documents.
• Disputes & General Support: handle delivery/invoice/price disputes and inquiries.
• Contract Administration: review details, create amendments, and manage reports.

Skills

Customer service

Technical support

Communication

Spanish (optional)

Education

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Job description

CHS Inc. is seeking a Technical Customer Support Representative to join the enterprise customer service team in North Dakota. You will assist customers with portal access, billing questions, and contract-related inquiries, while coordinating with multiple internal functions.

The role requires 1+ year in customer service/tech support, strong communication, and proficiency with MS Office. Some Spanish language ability is preferred, with extended hours possible.