Service Desk Representative

Atos; Fargo (ND); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid classroom training

Medical and dental benefits

401(k) match

Paid time off and vacation

Casual dress code

Office amenities including snacks and entertainment

Job summary

Atos is hiring for an entry-level call center role in Fargo, North Dakota. You will handle inbound client calls, providing technical assistance for both hardware and software issues.

The ideal candidate should be reliable, punctual, and possess a high school diploma or GED. The position offers paid training, career advancement opportunities, and a full benefits package including medical, dental, and 401(k) match.

Qualifications

• Must be 18 years old and possess a high school diploma or GED.
• Previous hardware/software troubleshooting experience is helpful.
• 1–2 years of customer service experience preferred.

Responsibilities

• Field inbound retail client telephone calls and resolve technical issues.
• Document support calls thoroughly following established procedures.
• Provide basic troubleshooting for hardware and software problems.

Skills

Technical aptitude

Customer service experience

Multi-tasking ability

Education

High school diploma or GED

Job description

Position Overview

In this entry-level call center role, you will field inbound retail client telephone calls and provide technical assistance with hardware/software issues for Atos' new client in the Fargo area.

Responsibilities

• Field inbound retail client telephone calls and work with customers to resolve technical issues.
• Document support calls thoroughly following established procedures and guidelines.
• Navigate through various screens while speaking with customers.
• Maintain a positive and professional attitude during calls.
• Multi‑task and perform data entry as required.
• Provide basic troubleshooting for hardware and software problems.
• Assist customers without selling products; focus on problem resolution.
• Work flexible shifts as required; open 24/7 support.

Qualifications

• Must be 18 years old and possess a high school diploma or GED.
• Must attend all scheduled training classes (e.g., starting October 24th).
• Previous hardware/software troubleshooting experience is helpful.
• Previous help desk, call center, or phone support experience is helpful.
• Pre‑existing IT or Computer Science education and/or technical certifications a plus.
• 1–2 years of customer service experience (phone or online support preferred).
• Ability to multi‑task and work in a fast‑paced environment.
• Reliable and punctual.
• Strong technical aptitude.

Benefits

• Paid 13 days of classroom training.
• Opportunities for incentives, bonuses, and differential pay for certain shifts.
• Advancement opportunities; supervisors often start as technicians.
• Full benefits including medical, dental, and 401(k) match.
• Paid time off program, vacation time, and holiday pay.
• Casual dress code; blue jeans welcome.
• Birthday and anniversary celebrations.
• Office amenities such as food, snacks, free soda on special occasions, a break room with TV, game station, ping‑pong, etc.

EEO Statement

Atos is an EEO employer, providing employment opportunity regardless of race, color, religion, sex, age, national origin, veteran status, disability, or any other factor protected by law.