Tech-Savvy Customer Support Specialist

Teleperformance; Richmond (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k)

Paid Time Off

Employee wellness and engagement programs

Job summary

Teleperformance is seeking a Customer Service Representative based in Richmond, Virginia. This role involves engaging with customers to resolve their inquiries across various platforms, such as phone, email, and chat. Candidates should have a High School Diploma and at least 6 months of customer service experience. The position offers benefits like paid training and competitive wages, fostering a collaborative environment where employees feel valued and inspired to achieve their best.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Proven call center experience.
• Entry-level network troubleshooting skills.
• Comfortable with desktop computer systems.

Responsibilities

• Connect with customers to resolve inquiries via phone/email/chat.
• De-escalate customer issues effectively.
• Track call-related information for audits.
• Provide feedback on call issues.
• Upsell products/services when required.

Skills

Customer service skills

Problem-solving skills

Communication skills

Critical thinking

Emotional intelligence

Collaboration

Education

High School Diploma or equivalent

IT/Network certifications/degrees preferred

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Service Representative based in Richmond, Virginia. This role involves engaging with customers to resolve their inquiries across various platforms, such as phone, email, and chat. Candidates should have a High School Diploma and at least 6 months of customer service experience. The position offers benefits like paid training and competitive wages, fostering a collaborative environment where employees feel valued and inspired to achieve their best.