Tech-Savvy Customer Support Specialist

HomePro, Inc.; Carrollton (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401K with company match

Free gym on-site

PTO and Paid Company Holidays

Employee Discounted Monitoring Plan

Benefits after 60 days

Competitive Starting Wage

Job summary

A Texas-based home technology company is seeking a motivated Customer Service Representative to join their team. The ideal candidate will be tech-savvy, possess strong communication skills, and have a passion for excellent customer service. Responsibilities include assisting customers with inquiries, processing orders, troubleshooting issues, and working collaboratively with team members. This full-time position offers competitive benefits, including a 401K with company match and on-site gym access.

Qualifications

• Previous experience in a customer service role, particularly in the tech or home improvement industry is desirable.
• Excitement about home technology products and services, such as smart home setups and security solutions.
• Excellent verbal and written communication skills to explain technical concepts clearly.
• Strong analytical and problem-solving skills to address customer issues effectively.
• Ability to understand customer needs with patience and a positive attitude.
• Capacity to multitask effectively while maintaining attention to detail.
• Capability to work collaboratively with a team and contribute to shared goals.
• Familiarity with customer service software and databases.
• Willingness to pursue additional education if possible.

Responsibilities

• Assist customers with inquiries and provide guidance on home technology products.
• Process customer orders accurately and efficiently.
• Address customer complaints and find creative solutions.
• Stay updated on home technology offerings and explain features to customers.
• Collaborate with sales, technical support, and logistics teams for customer satisfaction.
• Record customer interactions and feedback using customer service software.
• Collect feedback from customers to improve services.

Skills

Customer Service Experience

Tech Know-How

Communication Superpowers

Problem-Solving Jedi

Empathy and Patience

Multitasking Ninja

Team Player

Tech Tools

Education

High school diploma or equivalent

Job description

A Texas-based home technology company is seeking a motivated Customer Service Representative to join their team. The ideal candidate will be tech-savvy, possess strong communication skills, and have a passion for excellent customer service. Responsibilities include assisting customers with inquiries, processing orders, troubleshooting issues, and working collaboratively with team members. This full-time position offers competitive benefits, including a 401K with company match and on-site gym access.