Customer Experience Specialist

Kedia Corporation; Richmond (VA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global business services firm is seeking a customer service representative in Richmond, Virginia. The role requires excellent communication skills, familiarity with customer service practices, and proficiency in CRM software. Responsibilities include assisting customers with inquiries, maintaining interaction records, and resolving complaints. Ideal candidates will excel at problem-solving and be passionate about delivering exceptional service. Join our fast-paced team where you can grow and innovate in customer relations.

Qualifications

• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to resolve conflicts and complaints effectively.

Responsibilities

• Confer with customers by telephone or in person to provide information.
• Keep records of customer interactions or transactions.
• Determine charges for services requested and collect payments.

Skills

Customer service principles

Effective communication

Problem-solving

Tools

CRM software

Contact center software

Spreadsheets (Excel)

Job description

A global business services firm is seeking a customer service representative in Richmond, Virginia. The role requires excellent communication skills, familiarity with customer service practices, and proficiency in CRM software. Responsibilities include assisting customers with inquiries, maintaining interaction records, and resolving complaints. Ideal candidates will excel at problem-solving and be passionate about delivering exceptional service. Join our fast-paced team where you can grow and innovate in customer relations.